Our client is an exciting, fast-growing and established cloud SaaS business head quartered in the UK. Focused on data backup, storage and archiving since 1998 and at the forefront of cloud services since 2005, they have successfully evolved into a leading global cloud data management provider and now has over 40,000 end user customers and more than 350 channel partners around the globe.
On the back of a run of record sales years, rapid continued growth and private equity investment, they are now looking to expand their team of hard working, bright technology enthusiasts to enable us to continue to deliver excellent service to our rapidly growing customer base. If you are tenacious, have a passion for technology and are looking for a serious career within a fast-paced, energetic and fun environment, where hard-work, initiative and commitment are rewarded, and where there is a proven track record of career progression, then my client could be the company for you.
As a result of our continued growth we have a vacancy for a Technical Escalations Consultant within our Somerset West office in South Africa. You'll need to be able to deal with multiple demands on your time and always provide fantastic service to your colleagues and our customers alike. The primary focus of the role is to work as part of our technical support team providing support for issues that may require escalation to our development team. The role includes but is not limited to replication and testing of reported customer issues, logging issues with development via Microsoft Azure DevOps and liaising with your colleagues in the Support and Development teams to resolve issues.
For the right candidate there are great opportunities to progress and to be involved in a variety of exciting projects. The role would suit someone who has a passion for IT and has 3+ years prior experience in an IT support role.
Specific responsibilities include:
Desirable Experience (not essential):