Software Support Analyst - 12432

Software Support Analyst
Job No:  12432
Location:  Cape Town
Salary:  R 17 000 Per Month

Introduction:

Our client is a growing Cape Town based South African Software House developing Enterprise (nTier) Application Software, is currently looking for Software Support Analysts.
The Software Support Analyst provides front line software support to end users on various issues and problems relating to software. The Software Support Analyst also performs root cause analysis investigations and recommends procedures and controls for problem prevention.

Job Specification:
Key Roles and Responsibility
  • External support of our custom software using core Microsoft technologies
  • To assist with the support of internal applications
  • Ensuring that client systems are fully operational and any loss of service is restored in a timely and efficient manner
  • Providing a high level of service to our customers and adhering to SLAs for response and restoration times
  • Problem determination, workaround resolution, root cause analysis, major incident management
  • Creation and distribution of knowledge and information with other team members and the company
Mandatory Skills / Abilities required to do the job:
  • Basic knowledge of C#
  • SQL Experience
  • Some exposure to programming
  • Knowledge of Debugging software
  • DB Visualizer experience beneficial
  • Visual Studio experience beneficial
  • Linux experience beneficial
Personal Attributes / Character traits required for this job
  • Ability to communicate well across all business units
  • Organised, thorough and has great attention to detail
  • High level of analytical thinking to solve problems
  • Effective oral, electronic and written communication within all levels of the organisation
  • Ability to multi-task and can handle frequent interruptions
  • Can consistently follow protocol and instructions
  • Can work independently
  • Can work well under pressure
  • Team Player
  • Document processes, procedures and results.
  • Passionate, optimistic and has internal inspiration to get things done.
  • Customer service demonstrate the ability to respond with a high degree of urgency to the needs of requests of others internally and externally.
  • Willingness and ability to adjust to changing conditions or priorities
Education and General Working Experience
  • Minimum requirement is Matric with a minimum of 3 years solid work related relevant experience in the workplace in a similar role (tertiary exposure excluded). Remuneration package will be tailored according to relevant technical experience.
  • Exposure to programming, using C# and SQL
  • An IT Certification beneficial
  • IT Diploma or related Degree will be an advantage but is not essential.
  • Exposure to working in an Agile development environment beneficial but not essential.
PLEASE NOTE THE FOLLOWING:

  • Please read the Mandatory Technical Skills, Personal Attributes and Experience before applying. Regrettably we are unable to shortlist candidates for interviews if they do not meet these key requirements.
  • Candidates must be willing to relocate to Cape Town at their own expense if living outside the Western Cape.
  • Clean criminal and credit records required
  • Applications will only be considered from RSA Citizens, or foreign national applicants with permanent resident permits.