Service Delivery Manager - 12022

Service Delivery Manager
ID: 12022
Salary: R1 000 000 -  R1 500 000 Per Annum
Johannesburg North

We are currently looking for a Service Delivery Manager for our client based in Rivonia. As an SDM you will be a professional services manager responsible for coordinating the delivery of services into key enterprise customers. The SDM plays a vital role in creating long-term healthy service provider- customer relationships, acting as the bridge between the client and our Clients operational delivery teams. The key responsibilities of the SDM is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.

Primary role accountabilities:
  • Customer Service
  • Daily Onsite Operations (processes and procedures)
  • Resource Management (induction, training and development)
  • Incident Change and Problem Management
  • Escalation Management and Resolution
  • Continuous Service Improvement (being proactive)
  • 3rd Party Management
  • Strategic Support and Growth of the Services delivered to the Customer
  • Daily attendance of Services and Management Meetings
  • Monthly Service Review
  • Relationship building between the Customer and the Client
  • Passionate about the IT Managed Services Industry
  • At least 4 years’ Service Delivery Management experience
  • Service Desk Management experience would be an advantage
  • Managed Services working history (5+ years with strong technical support background)
  • Related IT Qualification