Sales Channel SPOC - 12884

Job No:  12884
Sales Channel SPOC
Location:  Hillcrest Durban
Reporting to:  Channel Head
Direct reports:  Non-at this time
Salary:  Market Related dependent upon experience

Our client a game-changing, independent financial services provider with the audacious goal to shift the life of every South African for the better.

  • Born free, they opened their doors in 1994
  • Have grown consistently by over 40% in the past 18 months.
  • With over 750,000 customers,
  • They are probably the most exciting company that you've never heard of!

Purpose of the Role:

To be the single point of contact for all support areas into the channel.

Key Responsibilities:

  • Ensure the strategic direction of the above, as well as the execution.
  • Manage the budgets at a Channel operational level i.e. Bill Run (all payments into and out of the Channel).
  • Ensure alignment of the Distribution strategy.
  • Responsible for all operational requirements of the Channel. This includes facilitation of all testing or launches, efficiently manage the process of all sales from the Channel are captured onto Genesis, errors are resolved timeously, possible fraudulent sales are highlighted, ensure the Channel payouts are correctly calculated and timeously paid out and provide the information required around promotions and award winners.
  • Drive down Channel operating costs and drive operational efficiencies.
  • Hold relationships with Key Distribution Leadership and support SPOCS.
  • Ensure that the Channel is self-funding.
  • Business and target planning directly with Channel Heads with a maximum of a 12-month period.
  • Incentive ideation, set up, execution and payouts in collaboration with relevant Channel Head.
  • Oversee the administration process and people across the Channel.
  • All reporting and insights pertaining to sales including but not limited to high flyers and vitals.
  • Manage against quality in collaboration with Channel Head.
  • Drive all analytics both into Sales Channel (Franchisees) and key stakeholders (Franchisor).
  • Maintain and update the data in the Information System timeously, ensuring data and system integrity.
  • Ensure efficiencies, enhancements and accuracy of all reporting.
  • Build and maintain relationships with all internal customers (Distribution Management and Administrators).
  • Engage with and maintain sustainable relationships with strategic business partners to ensure that they are able to meet business expectations on service delivery, and compliance with service level agreement.
  • Hold and maintain key relationships across the Distribution business.
  • Plan the talent and succession pipeline for the Channel Operations team.
  • Ensure the alignment of The Unlimited culture and brand values in the Channel Operations team.
  • Evaluate performance of the Channel Operations teams operational efficiencies, culture, principles, values and service delivery.
  • Operational administration i.e. weekly Owners and Agents payment and recoverable accounts.
  • Build and manage relationships with internal partners (IT, BI, Finance, HR, Marketing etc).

Knowledge, Experience & Skills:

  • Relevant Tertiary qualification
  • 5 years working experience
  • Proficient in Excel
  • Highly Analytical
  • Experience with Reporting
  • Project Management
  • Experience in managing an operational budget
  • Experience in engagement at executive level internally and externally
  • Strong executor
  • Excellent Communication skills
  • Conflict Management Skills

Personal Characteristics:

  • Forward thinking
  • Commercially focused
  • Leadership style inspirational with a balance of strategic skills and strong people orientation
  • Well rounded, resilient and self-aware individual who is open to change and personal development
  • Entrepreneurial, free thinker who will challenge the status quo and push boundaries
  • Must have the capacity to grow their strategic ability
  • Confident someone who is able to hold their own with shareholders and be resilient in a demanding environment
  • Hands-on approach
  • Self-motivated