Pre-Sales Architect - 12405

Job No: 12405

Pre-sales Architect
Fairlands
R 498 858 - R 719 857 Per Annum Dependent upon experience

To provide a specialised pre-sales service to the relevant verticals within the Sales environment, to design next generation solutions and prospective customers and become the trusted advisers within our internal and external customer base

  • Driving Profitable Growth for the Business
  • Build, maintain and manage continuous technical relationships within corporate customers and partners to ensure high levels of satisfaction.
  • Design Solutions which balance the business returns and customer requirements
  • Provide input into Account Plans for top customers within verticals, and all Company customers
  • Delivering on all Tender requirements, meeting deadlines and support with regards to presenting complex solutions.
  • Engage with relevant Product teams to leverage partnerships for complex solutions MTN are not able to deliver.
  • Push the boundaries of solution designed within our customers and ensure that MTN Business is innovative but responsible.

Focus on providing exceptional Client Experience

  • Ensure customer satisfaction by designing and conceptualising solutions for customers that are deliverable and supportable by the business.
  • Submit customer designs and standard pricing to the sales environment which deliver on the first time right design principle
  • Ensure customer escalations are raised within the correct departments and followed up.

Ensuring a culture of Operational Excellence:

  • Flexibility Deliver on projects and or presales activities inside and outside of set vertical
  • Provide technical input and standard pricing for tenders and proposals in line with Enterprise Business Unit strategy.
  • Give input into process development within Presales Architecture department and the areas they interact with.
  • Design within approved operational limits as per product specifications
  • Get approval for non-productised requirements post design and before presenting to sales or customer
  • Provide input to products team for development of new products.
  • Maintain the good relationship between Presales Architect team and the Group EBU
  • Deliver timely business and performance reporting
  • Participate in Specialisation and Subject matter expert discipline within product verticals.

Instilling appropriate Employee Excellence

  • Participate in the culture of innovation and knowledge share within the team and across the Business organisation
  • Act as an ambassador and role model for Enterprise Business by living the brand values and vital behaviours
  • Make the business Presales Architecture, relevant vertical, environment the best place to work
  • Improve the employee engagement through the GCA
  • Ensuring appropriate Governance and Control measures
  • Ensure alignment with Group EBU sales and Presales Architecture processes
  • Strict compliance to relevant policies and procedures
  • Reporting on a weekly basis

Education/Experience: 

  • Minimum of 3 year diploma in ICT Discipline (IT, Telecoms, Engineering, Business Admin) or related[SM[M-CP]1]
  • Fluent in English and language of country preferable
  • Minimum 3 IP and network related experience
  • Project management experience
  • 2 to 3 Years’ experience working within a presales environment servicing customers within our current Account verticals.
  • Strong routing and switch background
  • 2 to 3 Years’ experience Interacting with Other MTN OPCOs in relation to creating complex multinational solutions beneficial
  • Cisco experience beneficial
  • CCNA, CCDA, CCDP and CCSP Beneficial
  • Presentation Skills Training
  • Exposure to project management methodology’s

A full and comprehensive job description will be given to candidates that are short listed for interview