Job No: 13096 Field Service Technician Location: Johannesburg, Sandton Salary: R 20 000 + Medical Aid + Pension
Purpose of the position
This position includes the installation, troubleshooting, maintaining, and repair of equipment, which may include electronics, telecom equipment, or network equipment. Field service technicians travel to customer sites to repair and install equipment, and usually work independently with little daily supervision.
Samsung T1-T5 Qualification
Mitel MVO/Mivoice Qualification
Mitel Contact Centre and/or Mitel Micollab qualifications
PBX systems (hosted and onsite), TMS, Voice Logging
Responsibilities & duties
Installation, programming, setup and training of all relevant systems, hardware, services, and software of Itec Communications related products and services.
A Field Service Technician deals with phone lines, wireless stations, telephone wiring, telephony equipment, customer edge equipment and end-user products that provide voice,
data, and video to users.
Attendance of all service activities (whether on-site or telephonic support) assigned to the technician according to service level agreement timeframes.
A Field Service Technician is accountable for managing client relations when onsite and for keeping the customer updated on any direct communication or assurances that the Field
Service Technician has made to the customer while onsite
Closure of service activities on Microsoft CRM and submission of accurate and complete job cards as and when attended to
Responsible for following all company policies and procedures as well as ensuring all Itec owned property and equipment is maintained and kept in working order and is kept safe at
Attending to site surveys and provide accurate, detailed and complete site survey reports to the FST Controller within 48 hours of completing a site survey
Attendance of customer and internal meetings at scheduled times as and when required.
The Field Service Technician is responsible for updating the FST Controller if schedule cannot be adhered to.
A Field Service Technician is required to work flexible working hours and adapt to changing work schedules by Itec if and when required.
Standard working hours remain 08:00 to 17:00, Monday to Friday.
Accurate recording of all kilometres travelled, and overtime worked and timeous submission of logbook and timesheets on a monthly basis is required at all times.
Personal qualities & behavioural traits
Ability to work under pressure
Attention to detail
Commitment to service delivery
Excellent communication skills when dealing with colleagues, suppliers and internal andexternal customers
Ability to work as a team member to get the job done.