Field Service Technician - 13096

Job No:  13096
Field Service Technician
Location:  Johannesburg, Sandton
Salary:  R 20 000 + Medical Aid + Pension

Purpose of the position

This position includes the installation, troubleshooting, maintaining, and repair of equipment, which
may include electronics, telecom equipment, or network equipment. Field service technicians travel
to customer sites to repair and install equipment, and usually work independently with little daily
supervision.

Qualifications

  • Matric
  • N+ Certification
  • Samsung T1-T5 Qualification
  • Mitel MVO/Mivoice Qualification
  • Desirable qualifications
  • Mitel Contact Centre and/or Mitel Micollab qualifications
  • PBX systems (hosted and onsite), TMS, Voice Logging

Responsibilities & duties

  • Installation, programming, setup and training of all relevant systems, hardware, services, and software of Itec Communications related products and services.
  • A Field Service Technician deals with phone lines, wireless stations, telephone wiring, telephony equipment, customer edge equipment and end-user products that provide voice,
  • data, and video to users.
  • Attendance of all service activities (whether on-site or telephonic support) assigned to the technician according to service level agreement timeframes.
  • A Field Service Technician is accountable for managing client relations when onsite and for keeping the customer updated on any direct communication or assurances that the Field
  • Service Technician has made to the customer while onsite
  • Closure of service activities on Microsoft CRM and submission of accurate and complete job cards as and when attended to
  • Responsible for following all company policies and procedures as well as ensuring all Itec owned property and equipment is maintained and kept in working order and is kept safe at
  • all times.
  • Attending to site surveys and provide accurate, detailed and complete site survey reports to the FST Controller within 48 hours of completing a site survey
  • Attendance of customer and internal meetings at scheduled times as and when required.
  • The Field Service Technician is responsible for updating the FST Controller if schedule cannot be adhered to.
  • A Field Service Technician is required to work flexible working hours and adapt to changing work schedules by Itec if and when required.
  • Standard working hours remain 08:00 to 17:00, Monday to Friday.
  • Accurate recording of all kilometres travelled, and overtime worked and timeous submission of logbook and timesheets on a monthly basis is required at all times.

Personal qualities & behavioural traits

  • Ability to work under pressure
  • Attention to detail
  • Commitment to service delivery
  • Excellent communication skills when dealing with colleagues, suppliers and internal andexternal customers
  • Ability to work as a team member to get the job done.