Call Centre Manager - 222501

Candidate No:  222501
Call Centre Manager
Location:  Gauteng
Asking Salary:  R 500 000 Per Anum
Availability:  30 Days


A dynamic, forward thinking Call Centre Manager. Having been employed by 3 companies throughout his working career shows both stability and commitment . Currently in the FMCG arena he would like to get back into the call centre environment where his passion lies as he would like to improve on service level agreements to all customers. He intends to pursue an MBA in the near future

An ambitious leader experienced in managing complex projects and driving productivity improvement.
Professional Service Manager bringing extensive call centre experience inbound, outbound and blended
environments.

Accomplishments:

  • Successfully recruited and trained numerous customer service representatives.
  • Won numerous achievement awards (Top Performer)
  • Long Service Award.
  • Creatively and successfully implemented Email to Fax , drastically reducing the admin volume on the Right Fax facility
  • Played an active, vital and integral role in successfully implementing and maintaining the Direct Payment Arrangement (DSP) for Health Care Professionals
  • Successfully implemented, Fostered and natured the incubator cell for call centre agents at a leading Medical Aid organisation.
  • Successfully implemented systems for strategic sales and services, accountability

Currently on 30 days’ notice (can be negotiable)